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5 things you probably didn’t know about Apple.com

2012 | Strategy | Apple.com
Since we added Apple.com to the siteIQ eBusiness Index this year, I’ve been dying to get my hands on its evaluation results. They just came in last week. Just for the record, I’ve always been a big fan of Apple.com. It has all of the hallmarks of an Apple product. Simple. Inno...
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The Gap’s failed logo launch strikes social media gold

Social Media. Twitter.
Why The Gap’s latest social media strategy worked Did you hear that the blue jean giant The Gap announced a new logo? Yeah, it didn’t create a blip on my radar either. I work in the tech biz, and I don’t shop at The Gap. But what did get my attention is how it’s re-branding ef...
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How large companies are using social media

Social Media
Real people, real voices, real time While the SMB & mid-size market are using social media to just get their name out to the masses, large companies are learning how to use social media & communities in tandem for a whole new purpose. And it is literally changing the face of I...
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Flash mobs with a purpose

Online Communities
Dell.com's Storm Sessions aren't gaining much traction, but they do represent a new way to engage with customers. Don't count them out. ...
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Communities – and the law of unintended consequences

Online Communities
Operating any community without an army of well-trained moderators is a great way to destroy your brand. Once upon a time, companies thought they could stem the tide with some sartorial splendor. Today, even more damage can be done with a pair of fuzzy slippers and a laptop at home....
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HP’s Community Reward Programs | What are they thinking?

Online Communities
There are plenty of ways to design reward programs. This isn’t one of them. In my recent online communities strategy report, I stressed the importance of designing reward programs to encourage visitors and members to engage in the conversation, rather than lurk and listen. It’...
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Why social networks, communities, and Web 2.0 aren’t B2B shotguns

B2B. Buying. Selling. Strategy. Social Media. Marketing
The B2B buying process hasn't changed in 30 years. But new social networks, social media, Web 2.0, and communities are changing the B2B selling game. ...
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Why IBM Software, SAS, EMC, Intel, Brocade & Deloitte made the cut

eBusiness Index
We've mixed up the siteIQ eBusiness Index for 2010. In some cases the decision was based on eliminating Websites that haven't improved over the past year and don't provide any good or best practices worth tracking....
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Some good communities advice worth considering

Blog. Archive.
A couple of blogs provide some sage advice about building and operating online communities....
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Online Communities: Fasten Your Seat Belts

Blog. Archive.
If communities are your charter in 2010 – and you still believe in TinkerBell -- buckle up and grab your flack jacket. It’s going to be an interesting ride....
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