Why are you so boring?
December 12, 2012
apple.com, best practice, community marketing, Design, product marketing, Support0 Comment
I was surprised when I actually paid attention to an email I received from Mail Chimp about its new template editor. After all, I’m probably a lot like you. Not really interested in those ungodly ”point to the picture and talk me to death” videos, much less pages of detailed fea...
Continue Reading →The NewIQ | What we did. The best practices that inspired it. What it means for you.
April 17, 2012
apple.com, best practice, ca.com, criticalmass.com, Design, hp.com, ibm software group, ibm.com, Usability, website design
Last week we launched the “New IQ”. I think of it as the next evolution of our living lab where we put the best ideas from the best teams we learn from to work – and where we take our own medicine. Let’s just say that there’s nothing like following your own advice to make su...
Continue Reading →Usability Winners | What, Why—and Who does it best
February 24, 2012
best practice, brocade.com, ca.com, cdw.com, cisco.com, dell.com, deloitte.com, ebusiness index, emc.com, event marketing, good practice, hp.com, ibm global services, ibm software group, ibm.com, insight.com, intel.com, juniper.net, Marketing, newegg.com, oracle.com, Support, symantec.com, training, Usability
Part 2 in a blissfully short series (that’s a little longer than I expected) In my last post, I shared why usability is really a tale of two cities and why dotcom teams need a totally different usability view than the stakeholders who own different parts of a Website. In this post, ...
Continue Reading →Usability: a tale of two cities (and why you should care)
(Part 1 in a blissfully short series) We are putting the final touches on a new report that ranks and rates leading IT Websites based on how effectively they achieve critical design & business goals (at siteIQ we call them usability “dimensions”). You know what those are. Thos...
Continue Reading →Best Practices are About Execution
For the last week I have been scouring some sites for best practices. During my search I have come across the occasional moment of interest. But more often I have found great ideas that weren’t fully executed. Fantastic puzzle pieces that never create the whole picture. Missed oppor...
Continue Reading →2011 Online Support Rankings | Why the biggest aren’t always the best
October 17, 2011
best practice, brocade.com, ca.com, cdw.com, cisco.com, dell.com, emc.com, hp.com, ibm software group, ibm.com, intuit.com, juniper.net, newegg.com, oracle.com, sap.com, sas.com, Support, symantec.com, Usability, website design, website rankings
Given my opinion of support on the Web I was surprised how much the 2011 support evaluations mirroed my (largely poor) opinions of the support sites under the siteIQ microscope. Most deliver half of the content features & capabilities needed; most miss the Good Practice mark So mu...
Continue Reading →2011 siteIQ eBusiness Index | Enterprise Software | IBM Software is in, CA.com is out, and Oracle.com is still the biggest of them all.
September 13, 2011
best practice, ca.com, ebusiness index, enterprise software, ibm software group, oracle.com, sap.com, sas.com, symantec.com, website rankings
And the Winner Is… Overall: Oracle.com Usability & Effectiveness: IBM Software Group Content, Features & Capabilities: Oracle.com With two companies performing complete site overhauls–and one nudging its site into place over the past year—rankings were bound to chang...
Continue Reading →2011 siteIQ eBusiness Index | Enterprise Systems | IBM.com now shares the spotlight with HP.com
August 09, 2011
best practice, dell.com, ebusiness index, emc.com, enterprise systems, hp.com, ibm.com, intel.com, oracle.com, website rankings
And the Winner Is… Overall: IBM.com Usability: IBM.com Content, Features & Capabilities: HP.com The siteIQ eBusiness Index is always about more than just rankings, ratings, and numbers. So what’s the story about what happened over the past 12 months? Here’s the rundown f...
Continue Reading →Visions of IBM.com’s grand redesign emerge
June 28, 2011
best practice, cisco.com, Design, ibm.com, microsoft.com, Navigation, sap.com, Usability, website design
Recently Marty Gruhn and I put IBM.com’s new mega-menu under the microscope and the results were…well…less than stellar. But a couple accidental slips of my cursor exposed some other new designs and approaches that are well worth taking a spin around the IBM.com site. With some...
Continue Reading →Cisco.com’s Support mega-menu raises the bar—again
How Cisco.com’s mega-menu merges form with function to deliver a best practice experience When Cisco.com launched its mega-menu last year it set the best practice bar—and it was high. The mega-menu provided greater access into a large (and sometimes unwieldy) site. Its design was ...
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