siteIQ • cdw.com

Part 2 in a blissfully short series (that’s a little longer than I expected) In my last post, I shared why usability is really a tale of two cities and why dotcom teams need a totally different usability view than the stakeholders who own different parts of a Website. In this post, ...

2011 Online Support Rankings | Why the biggest aren’t always the best

October 17, 2011

best practice, brocade.com, ca.com, cdw.com, cisco.com, dell.com, emc.com, hp.com, ibm software group, ibm.com, intuit.com, juniper.net, newegg.com, oracle.com, sap.com, sas.com, Support, symantec.com, Usability, website design, website rankings

Given my opinion of support on the Web I was surprised how much the 2011 support evaluations mirroed my (largely poor) opinions of the support sites under the siteIQ microscope. Most deliver half of the content features & capabilities needed; most miss the Good Practice mark So mu...

Drum Roll, Please! IBM.com & Cisco.com head the eBusiness Index

July 05, 2010

accenture.com, adobe.com, brocade.com, cdw.com, cisco.com, dell.com, deloitte.com, emc.com, hp.com, ibm global services, ibm software group, ibm.com, insight.com, intel.com, juniper.net, microsoft.com, newegg.com, nortel.com, oracle.com, sap.com, sas.com, symantec.com

When we blew out the siteIQ benchmarks, we knew it would change up our Website rankings. Six months and 1,200 criteria later, and IBM.com, Cisco.com, HP.com, Dell.com and CA.com take the prize....

Does your sales force need a kick in the pants?

March 09, 2009

accenture.com, ca.com, cdw.com, cisco.com, dell.com, eds.com, eSelling, hp.com, ibm.com, juniper.net, lead generation, newegg.com, nortel.com, oracle.com, secret prospect, symantec.com

5 Comments

Since selling is the name of the game these days, we’ve decided to launch our 10th siteIQ Secret Prospect study this week. Given the results from our previous tests, it should be really interesting to see if the sales forces we test have gotten eselling religion. I wouldn't bet on i...

Black, blue and read all over

February 24, 2009

accenture.com, adobe.com, alcatel.com, ca.com, cdw.com, cisco.com, dell.com, eds.com, home page, hp.com, ibm.com, intuit.com, juniper.com, mcafee.com, microsoft.com, newegg.com, nortel.com, novell.com, oracle.com, sap.com

Our recent review of leading IT Websites show that they play within one of three color schemes. The vast majority use a blue palette – and those that opt for another color (usually a corporate colors issue) liberally use blue in their graphics and photos....

Reseller sites give Dell.com a run for its (e-selling) money

May 17, 2008

by Nicole Wallens

adobe.com, ca.com, cdw.com, cisco.com, community marketing, corporate marketing, dell.com, hp.com, ibm.com, insight.com, Navigation, newegg.com, services marketing, sun.com, Support, symantec.com, Usability, website rankings

Ever since we made the decision to add reseller sites to our eBusiness Index roster for 2008, I’ve been curious to see how they would perform against some of the IT industry’s selling powerhouses, including HP.com, Dell.com, and IBM.com. I wasn’t curious about their competitive ...

It’s time to look at how consumers purchase computer hardware through a different lens

January 22, 2008

by Nicole Wallens

apple.com, cdw.com, ebusiness index, gateway.com, insight.com, lenovo.com, newegg.com

1 Comment

At some point during the fourth quarter, siteIQ Practice Leaders & Senior Analysts sit down to review the companies included on the eBusiness Index, and discuss whether the Websites we track represent best-in-class behaviors within each industry segment. Usually, after some deba...