siteIQ • cisco.com

One of the things I like best about our annual Website rankings is that they always show me what’s really going on in the neighborhood. The real impact of new designs and strategies. Where teams have put their time and treasure – and whether it is paying off. This year is no excep...

Cisco.com goes on an industry, audience & services marketing tear — and triggers an infographics tipping point

October 06, 2012

cisco.com

In case you haven’t noticed, Cisco.com has been on the march over the past two months and has clocked in some interesting new best practices for its efforts. Among these, its new services and industry/audience marketing designs stand out. Here’s why. Industry marketing joy de ...

Is your Investor Relations zone hurting your bottom line? If it’s missing these 5 types of content, you can bet on it.

August 01, 2012

ca.com, cisco.com, dell.com, hp.com, ibm.com, sap.com

One of the things I’ve noticed lately is an uptick in attention to investor relations zones. Evaluation scores are going up and well-heeled teams are moving beyond the basics. Given the current economic climate, paying more attention to skittish investors probably makes good busines...

Usability Winners & Losers | Big surprises—and some things to watch for this year

February 28, 2012

adobe.com, brocade.com, ca.com, cisco.com, dell.com, ibm.com, juniper.net, microsoft.com, symantec.com, Usability

In part 3 of my usability reviews, I share which Websites delivered some big surprises – which ones fell short of expectations – and the sites I’ll be checking in on regularly this year. Top of my list? Cisco.com, IBM.com, Symantec.com’s new site, Juniper.net and Brocade.com. ...

Usability Winners | What, Why—and Who does it best

February 24, 2012

best practice, brocade.com, ca.com, cdw.com, cisco.com, dell.com, deloitte.com, ebusiness index, emc.com, event marketing, good practice, hp.com, ibm global services, ibm software group, ibm.com, insight.com, intel.com, juniper.net, Marketing, newegg.com, oracle.com, Support, symantec.com, training, Usability

Part 2 in a blissfully short series (that’s a little longer than I expected) In my last post, I shared why usability is really a tale of two cities and why dotcom teams need a totally different usability view than the stakeholders who own different parts of a Website. In this post, ...

2011 siteIQ eBusiness Index | IBM.com and Cisco.com share the podium, HP.com is the largest in the land, and Dell finally gets bragging rights

February 08, 2012

by Kenna Dian

ca.com, cisco.com, dell.com, hp.com, ibm.com

The annual siteIQ eBusiness rankings just hit the airwaves. This year’s report is a whopper. 95 pages, 108 graphs – and our usual politically incorrect take on what it all means. Here’s how some of the 2011 rankings shake out. Overall Performance. IBM.com and Cisco.com share t...

Notes from the Field: Dell’s iPad app has a lot to learn from Newegg & Cisco

January 24, 2012

apps, cisco.com, dell.com, ecommerce, mobile, newegg.com, Support, video

I took the Dell and Newegg mobile iPad apps out for a spin this week. Among the sites we track, Dell and Newegg seem to be the only two companies that have jumped into the ecommerce end of the iPad app pool (update! CDW just launched its app). Since Dell and Newegg are the first, it�...

2011 Online Support Rankings | Why the biggest aren’t always the best

October 17, 2011

best practice, brocade.com, ca.com, cdw.com, cisco.com, dell.com, emc.com, hp.com, ibm software group, ibm.com, intuit.com, juniper.net, newegg.com, oracle.com, sap.com, sas.com, Support, symantec.com, Usability, website design, website rankings

Given my opinion of support on the Web I was surprised how much the 2011 support evaluations mirroed my (largely poor) opinions of the support sites under the siteIQ microscope. Most deliver half of the content features & capabilities needed; most miss the Good Practice mark So mu...

2011 siteIQ eBusiness Index | Networking Systems | Cisco stays on top. Juniper loses #2 in Usability. HP Networking mixes it all up.

October 13, 2011

by Kenna Dian

brocade.com, cisco.com, ebusiness index, hp networking, juniper.net, Usability, website rankings

1 Comment

And the Winner Is… Overall: Cisco.com Usability & Effectiveness: Cisco.com Content, Features & Capabilities: Cisco.com Site refreshes, redesigns, and company acquisitions. All were in play in the networking systems segment last year. Did these facelifts improve these sit...

Visions of IBM.com’s grand redesign emerge

June 28, 2011

by Kenna Dian

best practice, cisco.com, Design, ibm.com, microsoft.com, Navigation, sap.com, Usability, website design

Recently Marty Gruhn and I put IBM.com’s new mega-menu under the microscope and the results were…well…less than stellar. But a couple accidental slips of my cursor exposed some other new designs and approaches that are well worth taking a spin around the IBM.com site. With some...