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Archive for corporate marketing

Why Tech?

By Marty Gruhn · Comments (1)
Saturday, March 6th, 2010

A lot of people ask me why we focus on technology sites. Their reasoning is simple. There’s plenty of other interesting Websites out there with cooler designs and more doodads.

They’re probably right.

On the other hand, good (and even great) IT industry Websites have something to teach everyone.

They market and sell a complex range of products and software – plus the services that make them work. HP.com, for example, has over 10,000 SKUs. A small tech site can have upwards of 10,000 pages under management.

They reach and woo huge, diverse and demanding audiences.  Consumers who are shopping. CIO’s who are bonding. Project managers who are planning. Tech heads who are developing. Investors and journalists who influence the market’s pace. These sites will easily serve over 14 million visitors a month. When you have that many people knocking on your door, there’s not much time to make mistakes.

And that’s just for starters. Once the deal is done, tech sites must deliver mountains of product support information to cranky users 24/7. Meanwhile, behind the scenes, entitled extranets maintain relationships with huge global customers, and distributors and partners selling the company’s wares.

All things considered, tech sites have more moving parts and business strategies than anyone else on the Web. Amazon.com might have “fall off a log” e-commerce, but it doesn’t have to fix my egg cooker when the cord falls out.  My banking site does a great job of displaying my accounts in real time and letting me pay the bills, but it doesn’t have to deliver a gazillion software downloads a day, or contend with millions of developers who are fiddling with the product.

That’s why we focus on technology sites — and why you should too.

Comments (1)
Categories : POV (point of view), Strategy
Tags : channel marketing, Communities, corporate marketing, Design, ecommerce, eSelling, hp.com, partners, product marketing, services marketing, Support, website design, Website traffic

No way to run a railroad

By Marty Gruhn · Comments (3)
Thursday, October 29th, 2009

Your Website can provide competitors a clear view into what your company really values and how your Website is funded. Here’s why.

We’ve been working on client reports this week, and I had a chance to look at some interesting graphs that map out how leading Websites have performed against our benchmarks over time. Among other things, these graphs show us where Web teams are focusing their efforts and are changing (or trying to change) the rules of the game. They are also a very useful early warning system that allows us to pinpoint important industry trends and where companies are focusing their Website investments.

But this time one graph stopped me in my tracks. Rather than displaying the undulating trends we normally see, this company’s graph looks like an EKG readout.  Scores peak as new capabilities are added, decline when they are pulled, and then flat line for 6 months or more.  The overall impression is a site that can’t seem to find its strategic way — or its operating mojo for that matter.

dell trends 1

Read More→

Comments (3)
Categories : Branding, eSelling, POV (point of view), Strategy, Website Rankings
Tags : best practice, brand, budget, corporate marketing, dell.com, ebusiness index, eSelling, good practice, ibm.com, investment, Strategy, training, website rankings, website trend

Reseller sites give Dell.com a run for its (e-selling) money

By Nicole Wallens · Comments (0)
Saturday, May 17th, 2008

Ever since we made the decision to add reseller sites to our eBusiness Index roster for 2008, I’ve been curious to see how they would perform against some of the IT industry’s selling powerhouses, including HP.com, Dell.com, and IBM.com. I wasn’t curious about their competitive performance, per se. Reseller sites are significantly smaller than their enterprise-class counterparts, even though they sell many of the same products. That automatically means their overall rankings will be lower. What I was curious about is how well these reseller sites would stack up based on their usability.

Insight.com and Newegg.com both receive scores that place them in a league with IT industry leaders -- and well ahead of one of their major partners -- HP.com

Insight.com and Newegg.com both receive scores that place them in a league with IT industry leaders — and well ahead of one of their major partners — HP.

When I rolled up the first quarter 2008 usability numbers this week, a couple of interesting facts jumped out. First, Newegg.com’s product marketing score is nearly 71%, which puts it on par with the eBusiness Index average (71.38%) — and places it in close proximity to enterprise systems heavyweights in the effectiveness rankings. Second, and more important, all three reseller sites — Newegg.com, CDW.com, and Insight.com — earn e-selling-related usability scores that are well above the eBusiness Index average, and actually rival those of the ultimate online channel — Dell.com.

Admittedly, these are two bright spots in an otherwise checkered usability landscape for these companies.  Read More→

Comments (0)
Categories : eSelling
Tags : adobe.com, ca.com, cdw.com, cisco.com, community marketing, corporate marketing, dell.com, hp.com, ibm.com, insight.com, Navigation, newegg.com, services marketing, sun.com, Support, symantec.com, Usability, website rankings

The importance of being well rounded

By Nicole Wallens · Comments (2)
Tuesday, January 29th, 2008

Ever since we started this happy little band back in ’96, we’ve proposed that one of the hallmarks of a best practices Website is a well rounded volume of content, tools, and resources that are delivered in a manner that allows visitors to easily achieve stated tasks & goals. Through the years, we’ve noted time and again that Web properties like HP.com & IBM.com rise to the top of the competitive eBusiness Index rankings because they provide visitors with copious quantities of fairly evenly distributed assets & data. Not surprisingly, we’ve also reported that sites like Alcatel-Lucent.com, Lenovo.com, and EDS.com (just to name a few) fall to the bottom of the rankings because they deliver smaller, less balanced content catalogs.

What did strike me,  is just how disproportionately these three laggers supply content across their sites—and the fact that the zones in the most trouble are the ones that present information critical to the company’s core business model or market strategy

Over time, we’ve illustrated this point in a variety of ways, including graphs that show relative performance by category; trendlines that demonstrate competitive strengths & weaknesses; charts that identify content density; and tables that list overall scores. This past year, however, we’ve been using a handy little analysis tool called star charts (a.k.a. spider graphs) that allow us to look at evaluation data in a whole slew of new ways, including a view that demonstrates how well rounded a site’s content portfolio really is.

So, when it came time to roll up the fourth quarter 2007 siteIQ eBusiness Index evaluation numbers, I thought it might be interesting to use a star chart that maps competitive performance by category to illustrate just how balanced sites like HP.com & IBM.com really are. Then I decided to juxtapose their content allocation against some of the less stellar performers on the Index including Alcatel-Lucent.com, Lenovo.com, and EDS.com.

Now, I’ve got to tell you that I wasn’t totally surprised at what I saw when I finished entering the data and looked at the chart. Read More→

Comments (2)
Categories : Design, Website Rankings
Tags : alcatel.com, architecture, channel marketing, community marketing, corporate marketing, Design, eds.com, eSelling, hp.com, ibm.com, industry marketing, lenovo.com, Navigation, online recruiting, product marketing, services marketing, Support, training
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Marty Gruhn on Twitter

  • New case study on the way: The IBM SWG Website team is executing its cult of personality strategy to perfection. http://t.co/YuBBODwr about 14 hours ago from web ReplyRetweetFavorite
  • Smart moves. IBM uses "Connect" tab 2 drive visitors 2 high value social media venues & LinkedIn groups to start conversations with IBMers 05:20:29 PM January 13, 2012 from web ReplyRetweetFavorite
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