HP.com and Dell.com are in the same boat — and it’s leaking
Once upon a time, Dell.com and HP.com were the “go to” sites in the IT industry. Today? Not so much. Lessons Learned: Sometimes art imitates life. Dell’s and HP’s business woes are mirrored at their Websites – which are bleeding competitive ground where it counts. Of the two...
Continue Reading →The 2013 Usability Top 10: IBM leads, SAP soars, and Apple screws up the rankings
February 06, 2013
accenture.com, adobe.com, apple.com, cisco.com, dell.com, Design, emc.com, hp.com, ibm global services, ibm.com, intel.com, oracle.com, sap.com, symantec.com, website rankings
One of the things I like best about our annual Website rankings is that they always show me what’s really going on in the neighborhood. The real impact of new designs and strategies. Where teams have put their time and treasure – and whether it is paying off. This year is no excep...
Continue Reading →Is your Investor Relations zone hurting your bottom line? If it’s missing these 5 types of content, you can bet on it.
One of the things I’ve noticed lately is an uptick in attention to investor relations zones. Evaluation scores are going up and well-heeled teams are moving beyond the basics. Given the current economic climate, paying more attention to skittish investors probably makes good busines...
Continue Reading →Usability Winners & Losers | Big surprises—and some things to watch for this year
February 28, 2012
adobe.com, brocade.com, ca.com, cisco.com, dell.com, ibm.com, juniper.net, microsoft.com, symantec.com, Usability
In part 3 of my usability reviews, I share which Websites delivered some big surprises – which ones fell short of expectations – and the sites I’ll be checking in on regularly this year. Top of my list? Cisco.com, IBM.com, Symantec.com’s new site, Juniper.net and Brocade.com. ...
Continue Reading →Usability Winners | What, Why—and Who does it best
February 24, 2012
best practice, brocade.com, ca.com, cdw.com, cisco.com, dell.com, deloitte.com, ebusiness index, emc.com, event marketing, good practice, hp.com, ibm global services, ibm software group, ibm.com, insight.com, intel.com, juniper.net, Marketing, newegg.com, oracle.com, Support, symantec.com, training, Usability
Part 2 in a blissfully short series (that’s a little longer than I expected) In my last post, I shared why usability is really a tale of two cities and why dotcom teams need a totally different usability view than the stakeholders who own different parts of a Website. In this post, ...
Continue Reading →2011 siteIQ eBusiness Index | IBM.com and Cisco.com share the podium, HP.com is the largest in the land, and Dell finally gets bragging rights
The annual siteIQ eBusiness rankings just hit the airwaves. This year’s report is a whopper. 95 pages, 108 graphs – and our usual politically incorrect take on what it all means. Here’s how some of the 2011 rankings shake out. Overall Performance. IBM.com and Cisco.com share t...
Continue Reading →Notes from the Field: Dell’s iPad app has a lot to learn from Newegg & Cisco
I took the Dell and Newegg mobile iPad apps out for a spin this week. Among the sites we track, Dell and Newegg seem to be the only two companies that have jumped into the ecommerce end of the iPad app pool (update! CDW just launched its app). Since Dell and Newegg are the first, it...
Continue Reading →2011 Online Support Rankings | Why the biggest aren’t always the best
October 17, 2011
best practice, brocade.com, ca.com, cdw.com, cisco.com, dell.com, emc.com, hp.com, ibm software group, ibm.com, intuit.com, juniper.net, newegg.com, oracle.com, sap.com, sas.com, Support, symantec.com, Usability, website design, website rankings
Given my opinion of support on the Web I was surprised how much the 2011 support evaluations mirroed my (largely poor) opinions of the support sites under the siteIQ microscope. Most deliver half of the content features & capabilities needed; most miss the Good Practice mark So mu...
Continue Reading →2011 siteIQ eBusiness Index | Enterprise Systems | IBM.com now shares the spotlight with HP.com
August 09, 2011
best practice, dell.com, ebusiness index, emc.com, enterprise systems, hp.com, ibm.com, intel.com, oracle.com, website rankings
And the Winner Is… Overall: IBM.com Usability: IBM.com Content, Features & Capabilities: HP.com The siteIQ eBusiness Index is always about more than just rankings, ratings, and numbers. So what’s the story about what happened over the past 12 months? Here’s the rundown f...
Continue Reading →How large companies are using social media
August 23, 2010
apple.com, dell.com, facebook, hp.com, ibm.com, Social Media, social network, Strategy, Twitter
Real people, real voices, real time While the SMB & mid-size market are using social media to just get their name out to the masses, large companies are learning how to use social media & communities in tandem for a whole new purpose. And it is literally changing the face of I...
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