Part 2 in a blissfully short series (that’s a little longer than I expected) In my last post, I shared why usability is really a tale of two cities and why dotcom teams need a totally different usability view than the stakeholders who own different parts of a Website. In this post, I’
And the Winner Is… Overall: Cisco.com Usability & Effectiveness: Cisco.com Content, Features & Capabilities: Cisco.com Site refreshes, redesigns, and company acquisitions. All were in play in the networking systems segment last year. Did these facelifts improve these sit
And the Winner Is… Overall: Oracle.com Usability & Effectiveness: IBM Software Group Content, Features & Capabilities: Oracle.com With two companies performing complete site overhauls–and one nudging its site into place over the past year—rankings were bound to change in
And the Winner Is… Overall: IBM.com Usability: IBM.com Content, Features & Capabilities: HP.com The siteIQ eBusiness Index is always about more than just rankings, ratings, and numbers. So what’s the story about what happened over the past 12 months? Here’s the rundown from
Juniper.net is pursuing an interesting strategy which I suspect most companies have missed. Last year, it did two things. It launched a completely new Website in February. Then it executed a wholesale update in October. That wouldn’t be important, except for one thing. The October ref
We've mixed up the siteIQ eBusiness Index for 2010. In some cases the decision was based on eliminating Websites that haven't improved over the past year and don't provide any good or best practices worth tracking.
In these tough economic times, its easy to yank Website budgets. But look before you cut. A lot of damage can be created when a company expects its Web teams to constantly fall on their budget swords and operate a site on a quarter to quarter basis. A 3 year look at IBM and Dell will
I’ve just finished an in-depth review of the Q4 2007 scores received by the professional services Websites on the siteIQ eBusiness Index (Accenture.com, EDS.com, Capgemini.com & IBM Global Services zone) – and it’s becoming clear that Web 2.0 is finally starting to take its toll o
At some point during the fourth quarter, siteIQ Practice Leaders & Senior Analysts sit down to review the companies included on the eBusiness Index, and discuss whether the Websites we track represent best-in-class behaviors within each industry segment. Usually, after some debat
We’re an intrepid band of Website evaluators, analysts, and professional nitpickers who burn the midnight oil evaluating B2B Websites — and publish all of the best practices and moments of brilliance we find in our Case Studies Library.