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Archive for hp.com

2011 Online Support Rankings | Why the biggest aren’t always the best

By Marty Gruhn · Comments (0)
Monday, October 17th, 2011

So much for conventional wisdom.

For the most part, I’d rather have a root canal than use most support Websites.

Search for information and you end up with a list of a bazillion documents with truncated descriptions that read like Sanskrit.

Want to take a different path? Try ferreting your product out of a laundry list of every product the company ever made.

Or try the “follow our logical links” scenario—where you end up drilling to China.

At the end of all of this wonderfulness is the real insult. Support content that either requires an engineering degree to understand—or a wad of general purpose instructions that dance around the problem and miss the issue by a country mile. Read More→

Comments (0)
Categories : POV (point of view), Support
Tags : best practices, brocade.com, ca.com, cdw.com, cisco.com, dell.com, emc.com, hp.com, ibm software group, ibm.com, intuit.com, juniper.net, newegg.com, oracle.com, sap.com, sas.com, Support, symantec.com, Usability, website design, website rankings

Don’t Miss/Don’t Bother | The New Intel.com

By Kenna Dian · Comments (3)
Wednesday, August 31st, 2011

2011 Intel.com Website Redesign Home PageThis week, we took the new Intel.com site for a spin. Let’s just say there’s more (and less) to this site than meets the eye.

Kenna Dian: Don’t Bother

Intel.com’s latest redesign is like buying an exotic car. It is visually striking, can be fun to drive, and has more bells and whistles than other cars on the road. But going exotic has tradeoffs. Choosing to pass on getting the full options package can leave the driving experience far less exciting than advertised. In fact, it may even break down–always in inconvenient locations. And the unique controls and design that seems edgy and innovative in the beginning quickly become confusing and irritating.

Read More→

Comments (3)
Categories : Design, Marketing, Navigation, POV (point of view), Search, Strategy, Usability, Website Launches
Tags : adobe.com, apple.com, Design, hp.com, intel.com, Navigation, UX

2011 siteIQ eBusiness Index | Enterprise Systems | IBM.com now shares the spotlight with HP.com

By Kenna Dian · Comments (2)
Tuesday, August 9th, 2011

And the Winner Is…

Overall: IBM.com
Usability: IBM.com
Content, Features & Capabilities: HP.com

2011 Enterprise Systems Star Rankings

But the siteIQ eBusiness Index is always about more than just rankings, ratings, and numbers. So what’s the story about what happened over the past 12 months? Here’s the rundown from first place to last: Read More→

Comments (2)
Categories : eSelling, Global Websites, Strategy, Support, Usability, Website Rankings
Tags : best practice, dell.com, emc.com, enterprise systems, hp.com, ibm.com, index, intel.com, oracle.com, website rankings

Launches | The Age of the Home Page

By Kenna Dian · Comments (0)
Monday, June 6th, 2011

Who is updating their home page, how are they doing it—and why it might not matter.

2011 is turning out to be the age of the home page. We’re seeing updates in record numbers– and some designs are actually breaking new ground. On the other hand, few of these designs are actually making it down to lower levels of the site—which is a big no-no in our book.

I’ll leave that point for a future rant. Meanwhile, let’s take a look at who’s producing these new home pages, the important design points and strategies they bring to the party—and explore the age-old question: why only the home page?

I’ll start with the “who” and “how” and leave my humble opinions for the end. Read More→

Comments (0)
Categories : Design, POV (point of view), Usability, Website Launches
Tags : adobe.com, Design, Home Page, hp.com, ibm.com, juniper.net, launch, Level3.com, microsoft.com, sap.com, Usability, website design

Don’t Miss/Don’t Bother | HP.com’s Home Page Launch

By Marty Gruhn · Comments (0)
Wednesday, May 25th, 2011

In this Don’t Miss/Don’t Bother we tackle HP.com’s new home page launch—and the waterfall effects on this mega site.


Kenna Dian | Don’t Bother

I have been watching the latest HP.com home page launch for the last three weeks with great interest—waiting to see how the new home page design would shake out. But after all this time, I am left wondering what on earth HP.com thinks it’s doing.

A short history. The cycle started about three weeks ago with a new home page, which suddenly disappeared the next day. Next, it appeared again in a rotation with the old home page. Within a week, there were 3 versions of the home page—then 4—and now we’re up to at least 5. Add two animated versions that show the visitor how to use the home page’s feature panels and navigation—and you have the whole picture.

I don’t know if HP.com will eventually settle on something—or will continue playing Russian roulette with its home page. But I do know that I’ve learned four things watching this…um…unique launch. Read More→

Comments (0)
Categories : Design, POV (point of view), Website Launches
Tags : Design, Home Page, hp.com, POV

Oracle.com & HP.com marketing content | It’s all about me

By Kenna Dian · Comments (1)
Wednesday, March 2nd, 2011

Why Oracle.com and HP.com have a tough road ahead in the age of visitor-focused content

Oracle.com ContentI don’t talk about Oracle.com much. In fact, I speak about them so little that one would be lead to believe that I hold a grudge against them. Sure, they unceremoniously erased one of the best enterprise systems sites from the Internet–Sun.com. But, I won’t hold that against them. No, I don’t write about them much for one reason:

My Mother taught me if you don’t have something nice to say about someone, don’t say anything at all.

There’s a litany of issues I have with Oracle.com ranging from design to innovation (or rather a lack thereof). But today, my rant is about Oracle.com’s content. Read More→

Comments (1)
Categories : Design, Marketing, POV (point of view), Social Media & Social Networks, Strategy
Tags : content, eSelling, hp.com, ibm software group, ibm.com, intel.com, Marketing, Navigation, oracle.com, product marketing, services marketing, Social Media, Strategy, sun.com

How to Avoid a Social Media Meltdown

By Kenna Dian · Comments (2)
Wednesday, September 29th, 2010

Social Media Planning4 questions every Web team should answer

The other day, I was thinking about the latest social media snafu HP.com’s Networking zone recently ran into. Its experience is an important lesson about how dangerous displaying the musings, and sometimes wrath, of the masses can be. This led me to ponder: what questions do Website teams need to ask themselves before deciding to pipe social media content onto their Website pages? Off the top of my head, four major questions come to mind:

What is the objective? Why are you planning to use social media in the first place? This isn’t to say that your Web team shouldn’t consider social media; only that you need to ask yourself some tough questions before you start. Read More→

Comments (2)
Categories : Branding, Marketing, Social Media & Social Networks, Strategy
Tags : blogs, brand, Communities, facebook, hp.com, online forums, Social Media, social network, Strategy, Twitter

How Twitter Can Ruin a Marketing Campaign

By Kenna Dian · Comments (8)
Tuesday, September 7th, 2010

HP.com brings a knife to a gunfight

When social networking sites hit the Internet, companies spent many, many months watching it with a wary eye. But once leading IT companies (such as Sun, Dell, and Cisco) took the leap, the race to integrate social media into a company’s marketing mix was on. This has led almost every company to declare social media as a major influence—if not the cornerstone—of its future marketing strategies.

Bold pronouncements aside, the reality is this: most companies are scared silly because they don’t have the faintest idea about how and when to use social media to their advantage.

They should be scared.

As a case in point, let’s consider how HP.com’s new “Change the rules of networking” campaign and associated Web page goes off the rails. This page launches the new face of HP Networking using the perfect combination of “hip & happenin’” content. Lightbox videos. Web 2.0 behaviors. Twitter. You name it.  With all these cool new ingredients, where could HP.com possibly go wrong?

Let us count the ways.

Read More→

Comments (8)
Categories : Branding, Marketing, Social Media & Social Networks, Strategy
Tags : Design, hp.com, product marketing, social network, Strategy, Twitter

How large companies are using social media

By Kenna Dian · Comments (4)
Monday, August 23rd, 2010

Social MediaReal people, real voices, real time

While the SMB & mid-size market are using social media to just get their name out to the masses, large companies are learning how to use social media & communities in tandem for a whole new purpose. And it is literally changing the face of IT.

Large IT companies don’t need to get their name out there. I mean, who doesn’t know IBM, HP, Apple, or Dell? I would bet that even your grandmother knows the name of one of these companies, even if she doesn’t know how to use a mouse. So, aside from using social media as a slick press release system, how do large companies use these outlets to their advantage?

Read More→

Comments (4)
Categories : Branding, Communities, Marketing, Social Media & Social Networks, Strategy
Tags : apple.com, dell.com, facebook, hp.com, ibm.com, Social Media, social network, Strategy, Twitter

Oracle.com: New game, new rules, new problems

By Marty Gruhn · Comments (1)
Tuesday, August 3rd, 2010

Oracle.com + Sun.com = less than the sum of their parts

Oracle.com has been the big Kahuna in the enterprise software industry for the past couple of years when it finally slipped past IBM’s Software Group site, which has been stuck in idle since early 2008. Then it decided to change the rules of its own game.

In 2009 Oracle bought Sun Microsystems in a quest to graduate into the business of selling hardware, software & services to the enterprise business set. Along with its red, white and black cap and gown, Oracle now gets to compete with the likes of IBM, HP and Dell. The question is, of course, how well does the combined Oracle.com & Sun.com sites perform against competitors that have been marketing & selling complex products online for well over a decade?

The answer is: not very well.

Read More→

Comments (1)
Categories : POV (point of view), Website Rankings
Tags : dell.com, emc.com, hp.com, ibm.com, intel.com, oracle.com, sun.com
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Marty Gruhn on Twitter

  • New case study on the way: The IBM SWG Website team is executing its cult of personality strategy to perfection. http://t.co/YuBBODwr about 13 hours ago from web ReplyRetweetFavorite
  • Smart moves. IBM uses "Connect" tab 2 drive visitors 2 high value social media venues & LinkedIn groups to start conversations with IBMers 05:20:29 PM January 13, 2012 from web ReplyRetweetFavorite
@siteIQMarty

Follow Kenna Dian on Twitter

  • Online communities your thing? The Online Communities Index report is hot off the presses for Library subscribers! http://t.co/EAAgG7bi about 13 hours ago from web ReplyRetweetFavorite
  • RT @SageNAmerica: Great quote from Larry Ritter RT @LCoates1: "If you don't like change, you'll really dislike being irrelevant." @ACTby ... about 13 hours ago from web ReplyRetweetFavorite
@siteIQKenna
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