HP.com and Dell.com are in the same boat — and it’s leaking
Once upon a time, Dell.com and HP.com were the “go to” sites in the IT industry. Today? Not so much. Lessons Learned: Sometimes art imitates life. Dell’s and HP’s business woes are mirrored at their Websites – which are bleeding competitive ground where it counts. Of the two...
Continue Reading →The 2013 Usability Top 10: IBM leads, SAP soars, and Apple screws up the rankings
February 06, 2013
accenture.com, adobe.com, apple.com, cisco.com, dell.com, Design, emc.com, hp.com, ibm global services, ibm.com, intel.com, oracle.com, sap.com, symantec.com, website rankings
One of the things I like best about our annual Website rankings is that they always show me what’s really going on in the neighborhood. The real impact of new designs and strategies. Where teams have put their time and treasure – and whether it is paying off. This year is no excep...
Continue Reading →Is your Investor Relations zone hurting your bottom line? If it’s missing these 5 types of content, you can bet on it.
One of the things I’ve noticed lately is an uptick in attention to investor relations zones. Evaluation scores are going up and well-heeled teams are moving beyond the basics. Given the current economic climate, paying more attention to skittish investors probably makes good busines...
Continue Reading →5 reasons why HP.com’s Enterprise Website gets it
This week I spent some quality time in HP.com’s new Large Enterprise Business solutions Website – which is the home for its solutions, services software, and industry marketing. It’s also one of the better sites in the business. Here’s five reasons why. Great navigation. The s...
Continue Reading →HP.com’s new home page design – Is the third time a charm?
In case you haven’t noticed, HP.com has launched a new home page – which hopefully rings in the end of this site’s draconian Darth Vader-inspired design experiment (here’s what we had to say when it launched in May 2011). Needless to say a new case study is in the works – bu...
Continue Reading →The NewIQ | What we did. The best practices that inspired it. What it means for you.
April 17, 2012
apple.com, best practice, ca.com, criticalmass.com, Design, hp.com, ibm software group, ibm.com, Usability, website design
Last week we launched the “New IQ”. I think of it as the next evolution of our living lab where we put the best ideas from the best teams we learn from to work – and where we take our own medicine. Let’s just say that there’s nothing like following your own advice to make su...
Continue Reading →Usability Winners | What, Why—and Who does it best
February 24, 2012
best practice, brocade.com, ca.com, cdw.com, cisco.com, dell.com, deloitte.com, ebusiness index, emc.com, event marketing, good practice, hp.com, ibm global services, ibm software group, ibm.com, insight.com, intel.com, juniper.net, Marketing, newegg.com, oracle.com, Support, symantec.com, training, Usability
Part 2 in a blissfully short series (that’s a little longer than I expected) In my last post, I shared why usability is really a tale of two cities and why dotcom teams need a totally different usability view than the stakeholders who own different parts of a Website. In this post, ...
Continue Reading →2011 siteIQ eBusiness Index | IBM.com and Cisco.com share the podium, HP.com is the largest in the land, and Dell finally gets bragging rights
The annual siteIQ eBusiness rankings just hit the airwaves. This year’s report is a whopper. 95 pages, 108 graphs – and our usual politically incorrect take on what it all means. Here’s how some of the 2011 rankings shake out. Overall Performance. IBM.com and Cisco.com share t...
Continue Reading →2011 Online Support Rankings | Why the biggest aren’t always the best
October 17, 2011
best practice, brocade.com, ca.com, cdw.com, cisco.com, dell.com, emc.com, hp.com, ibm software group, ibm.com, intuit.com, juniper.net, newegg.com, oracle.com, sap.com, sas.com, Support, symantec.com, Usability, website design, website rankings
Given my opinion of support on the Web I was surprised how much the 2011 support evaluations mirroed my (largely poor) opinions of the support sites under the siteIQ microscope. Most deliver half of the content features & capabilities needed; most miss the Good Practice mark So mu...
Continue Reading →Don’t Miss/Don’t Bother | The New Intel.com
This week, we took the new Intel.com site for a spin. Let’s just say there’s more (and less) to this site than meets the eye. Kenna Dian: Don’t Bother Intel.com’s latest redesign is like buying an exotic car. It is visually striking, can be fun to drive, and has more b...
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