Mirror, mirror, on the the wall. Who has the best Website of all? This year we shook up eBusiness Index to reflect the radically changing times we all live in. Here's the list of finalists. Where they've been. Where they are. And the challenges they face this year.
I’ve been watching the whole grid/adaptive design and short-form content revolution roll out in slow motion over the past couple of years. So how’s the revolution going? To see, I spent some quality time on 17 major sites on our eBusiness Index. Turns out it’s playing out i
Back in a simpler day — when which desktop people owned determined absolute dominance in the computer industry — Apple hatched a diabolical plan. Give educational institutions deep discounts so they would pack their computer labs with Apple computers. That way, students wo
In part 3 of my usability reviews, I share which Websites delivered some big surprises – which ones fell short of expectations – and the sites I’ll be checking in on regularly this year. Top of my list? Cisco.com, IBM.com, Symantec.com’s new site, Juniper.net and Brocade.com. Part 3 i
Part 2 in a blissfully short series (that’s a little longer than I expected) In my last post, I shared why usability is really a tale of two cities and why dotcom teams need a totally different usability view than the stakeholders who own different parts of a Website. In this post, I’
Given my opinion of support on the Web I was surprised how much the 2011 support evaluations mirrored my (largely poor) opinions of the support sites under the siteIQ microscope. Most deliver half of the content features & capabilities needed; most miss the Good Practice mark. So
And the Winner Is… Overall: Cisco.com Usability & Effectiveness: Cisco.com Content, Features & Capabilities: Cisco.com Site refreshes, redesigns, and company acquisitions. All were in play in the networking systems segment last year. Did these facelifts improve these sit
In this Don’t Miss/Don’t Bother we take IBM.com’s new mega-menu for a spin (or two). IBM.com has launched revised home and solutions pages that feature the next major piece in its evolution: a new take on mega-menus. Not surprisingly, IBM.com has put its own spin on what is fast becom
Who is updating their home page, how are they doing it—and why it might not matter. 2011 is turning out to be the age of the home page. We’re seeing updates in record numbers– and some designs are actually breaking new ground. On the other hand, few of these designs are actually
We’re an intrepid band of Website evaluators, analysts, and professional nitpickers who burn the midnight oil evaluating B2B Websites — and publish all of the best practices and moments of brilliance we find in our Case Studies Library.