Juniper.net’s “Getting Started” page wins hearts and share of mind in 4 easy steps
Back in a simpler day — when which desktop people owned determined absolute dominance in the computer industry — Apple hatched a diabolical plan. Give educational institutions deep discounts so they would pack their computer labs with Apple computers. That way, students wo...
Continue Reading →Usability Winners & Losers | Big surprises—and some things to watch for this year
February 28, 2012
adobe.com, brocade.com, ca.com, cisco.com, dell.com, ibm.com, juniper.net, microsoft.com, symantec.com, Usability
In part 3 of my usability reviews, I share which Websites delivered some big surprises – which ones fell short of expectations – and the sites I’ll be checking in on regularly this year. Top of my list? Cisco.com, IBM.com, Symantec.com’s new site, Juniper.net and Brocade.com. ...
Continue Reading →Usability Winners | What, Why—and Who does it best
February 24, 2012
best practice, brocade.com, ca.com, cdw.com, cisco.com, dell.com, deloitte.com, ebusiness index, emc.com, event marketing, good practice, hp.com, ibm global services, ibm software group, ibm.com, insight.com, intel.com, juniper.net, Marketing, newegg.com, oracle.com, Support, symantec.com, training, Usability
Part 2 in a blissfully short series (that’s a little longer than I expected) In my last post, I shared why usability is really a tale of two cities and why dotcom teams need a totally different usability view than the stakeholders who own different parts of a Website. In this post, ...
Continue Reading →2011 Online Support Rankings | Why the biggest aren’t always the best
October 17, 2011
best practice, brocade.com, ca.com, cdw.com, cisco.com, dell.com, emc.com, hp.com, ibm software group, ibm.com, intuit.com, juniper.net, newegg.com, oracle.com, sap.com, sas.com, Support, symantec.com, Usability, website design, website rankings
Given my opinion of support on the Web I was surprised how much the 2011 support evaluations mirroed my (largely poor) opinions of the support sites under the siteIQ microscope. Most deliver half of the content features & capabilities needed; most miss the Good Practice mark So mu...
Continue Reading →2011 siteIQ eBusiness Index | Networking Systems | Cisco stays on top. Juniper loses #2 in Usability. HP Networking mixes it all up.
October 13, 2011
brocade.com, cisco.com, ebusiness index, hp networking, juniper.net, Usability, website rankings
And the Winner Is… Overall: Cisco.com Usability & Effectiveness: Cisco.com Content, Features & Capabilities: Cisco.com Site refreshes, redesigns, and company acquisitions. All were in play in the networking systems segment last year. Did these facelifts improve these sit...
Continue Reading →Don’t Miss/Don’t Bother | IBM.com’s Mega-menu Launch
June 08, 2011
cisco.com, Design, ibm.com, juniper.net, mega-menu, Navigation, Usability, website design
In this Don’t Miss/Don’t Bother we take IBM.com’s new mega-menu for a spin (or two). IBM.com has launched revised home and solutions pages that feature the next major piece in its evolution: a new take on mega-menus. Not surprisingly, IBM.com has put its own spin on what is fast...
Continue Reading →Launches | The Age of the Home Page
June 06, 2011
adobe.com, Design, home page, hp.com, ibm.com, juniper.net, launch, Level3.com, microsoft.com, sap.com, Usability, website design
Who is updating their home page, how are they doing it—and why it might not matter. 2011 is turning out to be the age of the home page. We’re seeing updates in record numbers– and some designs are actually breaking new ground. On the other hand, few of these designs are actu...
Continue Reading →The Envelope, Please! The best of the best
July 08, 2010
ca.com, cisco.com, dell.com, deloitte.com, emc.com, hp.com, ibm.com, intel.com, juniper.net, microsoft.com, newegg.com, nortel.com, oracle.com, sap.com, symantec.com
In case you missed my last post, this is the time when we announce our eBusiness Index rankings. Here’s a bird's eye view of the Websites that set the standards in the IT industry....
Continue Reading →Website Rankings: Hits, misses & a little bit more
July 07, 2010
brocade.com, ca.com, dell.com, deloitte.com, hp.com, ibm.com, intel.com, juniper.net, microsoft.com, newegg.com, nortel.com, oracle.com, sap.com, symantec.com
There are plenty of hits and misses on the siteIQ eBusiness Index. Cisco.com, Symantec.com and Intel.com are hits. SAS.com and Deloitte.com are huge misses....
Continue Reading →Drum Roll, Please! IBM.com & Cisco.com head the eBusiness Index
July 05, 2010
accenture.com, adobe.com, brocade.com, cdw.com, cisco.com, dell.com, deloitte.com, emc.com, hp.com, ibm global services, ibm software group, ibm.com, insight.com, intel.com, juniper.net, microsoft.com, newegg.com, nortel.com, oracle.com, sap.com, sas.com, symantec.com
When we blew out the siteIQ benchmarks, we knew it would change up our Website rankings. Six months and 1,200 criteria later, and IBM.com, Cisco.com, HP.com, Dell.com and CA.com take the prize....
Continue Reading →12
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