Part 2 in a blissfully short series (that’s a little longer than I expected) In my last post, I shared why usability is really a tale of two cities and why dotcom teams need a totally different usability view than the stakeholders who own different parts of a Website. In this post, I’
I took the Dell and Newegg mobile iPad apps out for a spin this week. Among the sites we track, Dell and Newegg seem to be the only two companies that have jumped into the ecommerce end of the iPad app pool (update! CDW just launched its app). Since Dell and Newegg are the first, it’s
Given my opinion of support on the Web I was surprised how much the 2011 support evaluations mirrored my (largely poor) opinions of the support sites under the siteIQ microscope. Most deliver half of the content features & capabilities needed; most miss the Good Practice mark. So
Since selling is the name of the game these days, we’ve decided to launch our 10th siteIQ Secret Prospect study this week. Given the results from our previous tests, it should be really interesting to see if the sales forces we test have gotten eselling religion. I wouldn't bet on it.
Our recent review of leading IT Websites show that they play within one of three color schemes. The vast majority use a blue palette – and those that opt for another color (usually a corporate colors issue) liberally use blue in their graphics and photos.
Ever since we made the decision to add reseller sites to our eBusiness Index roster for 2008, I’ve been curious to see how they would perform against some of the IT industry’s selling powerhouses, including HP.com, Dell.com, and IBM.com. I wasn’t curious about their competitive perfor
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