siteIQ • newegg.com

Part 2 in a blissfully short series (that’s a little longer than I expected) In my last post, I shared why usability is really a tale of two cities and why dotcom teams need a totally different usability view than the stakeholders who own different parts of a Website. In this post, ...

Notes from the Field: Dell’s iPad app has a lot to learn from Newegg & Cisco

January 24, 2012

apps, cisco.com, dell.com, ecommerce, mobile, newegg.com, Support, video

I took the Dell and Newegg mobile iPad apps out for a spin this week. Among the sites we track, Dell and Newegg seem to be the only two companies that have jumped into the ecommerce end of the iPad app pool (update! CDW just launched its app). Since Dell and Newegg are the first, it�...

2011 Online Support Rankings | Why the biggest aren’t always the best

October 17, 2011

best practice, brocade.com, ca.com, cdw.com, cisco.com, dell.com, emc.com, hp.com, ibm software group, ibm.com, intuit.com, juniper.net, newegg.com, oracle.com, sap.com, sas.com, Support, symantec.com, Usability, website design, website rankings

Given my opinion of support on the Web I was surprised how much the 2011 support evaluations mirroed my (largely poor) opinions of the support sites under the siteIQ microscope. Most deliver half of the content features & capabilities needed; most miss the Good Practice mark So mu...

The Envelope, Please! The best of the best

July 08, 2010

ca.com, cisco.com, dell.com, deloitte.com, emc.com, hp.com, ibm.com, intel.com, juniper.net, microsoft.com, newegg.com, nortel.com, oracle.com, sap.com, symantec.com

In case you missed my last post, this is the time when we announce our eBusiness Index rankings. Here’s a bird's eye view of the Websites that set the standards in the IT industry....

Website Rankings: Hits, misses & a little bit more

July 07, 2010

brocade.com, ca.com, dell.com, deloitte.com, hp.com, ibm.com, intel.com, juniper.net, microsoft.com, newegg.com, nortel.com, oracle.com, sap.com, symantec.com

There are plenty of hits and misses on the siteIQ eBusiness Index. Cisco.com, Symantec.com and Intel.com are hits. SAS.com and Deloitte.com are huge misses....

Drum Roll, Please! IBM.com & Cisco.com head the eBusiness Index

July 05, 2010

accenture.com, adobe.com, brocade.com, cdw.com, cisco.com, dell.com, deloitte.com, emc.com, hp.com, ibm global services, ibm software group, ibm.com, insight.com, intel.com, juniper.net, microsoft.com, newegg.com, nortel.com, oracle.com, sap.com, sas.com, symantec.com

When we blew out the siteIQ benchmarks, we knew it would change up our Website rankings. Six months and 1,200 criteria later, and IBM.com, Cisco.com, HP.com, Dell.com and CA.com take the prize....

Mega and Fat Become the Fashions of the Day

February 10, 2010

brocade.com, dell.com, Design, emc.com, fat footer, hp.com, insight.com, juniper.net, mega-menu, microsoft.com, Navigation, newegg.com, novell.com, Usability, Web 2.0

2 Comments

It’s interesting how something starts to hit a tipping point on the IT Web. Mega-menus are one of these designs – and fat footers aren’t far behind them....

Does your sales force need a kick in the pants?

March 09, 2009

accenture.com, ca.com, cdw.com, cisco.com, dell.com, eds.com, eSelling, hp.com, ibm.com, juniper.net, lead generation, newegg.com, nortel.com, oracle.com, secret prospect, symantec.com

5 Comments

Since selling is the name of the game these days, we’ve decided to launch our 10th siteIQ Secret Prospect study this week. Given the results from our previous tests, it should be really interesting to see if the sales forces we test have gotten eselling religion. I wouldn't bet on i...

Black, blue and read all over

February 24, 2009

accenture.com, adobe.com, alcatel.com, ca.com, cdw.com, cisco.com, dell.com, eds.com, home page, hp.com, ibm.com, intuit.com, juniper.com, mcafee.com, microsoft.com, newegg.com, nortel.com, novell.com, oracle.com, sap.com

Our recent review of leading IT Websites show that they play within one of three color schemes. The vast majority use a blue palette – and those that opt for another color (usually a corporate colors issue) liberally use blue in their graphics and photos....

Reseller sites give Dell.com a run for its (e-selling) money

May 17, 2008

by Nicole Wallens

adobe.com, ca.com, cdw.com, cisco.com, community marketing, corporate marketing, dell.com, hp.com, ibm.com, insight.com, Navigation, newegg.com, services marketing, sun.com, Support, symantec.com, Usability, website rankings

Ever since we made the decision to add reseller sites to our eBusiness Index roster for 2008, I’ve been curious to see how they would perform against some of the IT industry’s selling powerhouses, including HP.com, Dell.com, and IBM.com. I wasn’t curious about their competitive ...