It’s a Bird, It’s a Plane! It’s a moving target!
June 03, 2013
cisco.com, emc.com, ibm.com, oracle.com, sap.com, Strategy, website strategies0 Comment
In a meeting with a client last week, the conversation moved to an interesting topic. The fact that the Web seems to always be a moving target – and why smart teams must always be in a continuous improvement mode. That got me thinking. How fast is the IT Web really moving — an...
Continue Reading →The 2013 Usability Top 10: IBM leads, SAP soars, and Apple screws up the rankings
February 06, 2013
accenture.com, adobe.com, apple.com, cisco.com, dell.com, Design, emc.com, hp.com, ibm global services, ibm.com, intel.com, oracle.com, sap.com, symantec.com, website rankings
One of the things I like best about our annual Website rankings is that they always show me what’s really going on in the neighborhood. The real impact of new designs and strategies. Where teams have put their time and treasure – and whether it is paying off. This year is no excep...
Continue Reading →Usability Winners | What, Why—and Who does it best
February 24, 2012
best practice, brocade.com, ca.com, cdw.com, cisco.com, dell.com, deloitte.com, ebusiness index, emc.com, event marketing, good practice, hp.com, ibm global services, ibm software group, ibm.com, insight.com, intel.com, juniper.net, Marketing, newegg.com, oracle.com, Support, symantec.com, training, Usability
Part 2 in a blissfully short series (that’s a little longer than I expected) In my last post, I shared why usability is really a tale of two cities and why dotcom teams need a totally different usability view than the stakeholders who own different parts of a Website. In this post, ...
Continue Reading →2011 Online Support Rankings | Why the biggest aren’t always the best
October 17, 2011
best practice, brocade.com, ca.com, cdw.com, cisco.com, dell.com, emc.com, hp.com, ibm software group, ibm.com, intuit.com, juniper.net, newegg.com, oracle.com, sap.com, sas.com, Support, symantec.com, Usability, website design, website rankings
Given my opinion of support on the Web I was surprised how much the 2011 support evaluations mirroed my (largely poor) opinions of the support sites under the siteIQ microscope. Most deliver half of the content features & capabilities needed; most miss the Good Practice mark So mu...
Continue Reading →2011 siteIQ eBusiness Index | Enterprise Software | IBM Software is in, CA.com is out, and Oracle.com is still the biggest of them all.
September 13, 2011
best practice, ca.com, ebusiness index, enterprise software, ibm software group, oracle.com, sap.com, sas.com, symantec.com, website rankings
And the Winner Is… Overall: Oracle.com Usability & Effectiveness: IBM Software Group Content, Features & Capabilities: Oracle.com With two companies performing complete site overhauls–and one nudging its site into place over the past year—rankings were bound to chang...
Continue Reading →2011 siteIQ eBusiness Index | Enterprise Systems | IBM.com now shares the spotlight with HP.com
August 09, 2011
best practice, dell.com, ebusiness index, emc.com, enterprise systems, hp.com, ibm.com, intel.com, oracle.com, website rankings
And the Winner Is… Overall: IBM.com Usability: IBM.com Content, Features & Capabilities: HP.com The siteIQ eBusiness Index is always about more than just rankings, ratings, and numbers. So what’s the story about what happened over the past 12 months? Here’s the rundown f...
Continue Reading →Oracle.com & HP.com marketing content | It’s all about me
March 02, 2011
content, eSelling, hp.com, ibm software group, ibm.com, intel.com, Marketing, Navigation, oracle.com, product marketing, services marketing, Social Media, Strategy, sun.com
Why Oracle.com and HP.com have a tough road ahead in the age of visitor-focused content I don’t talk about Oracle.com much. In fact, I speak about them so little that one would be lead to believe that I hold a grudge against them. Sure, they unceremoniously erased one of the best en...
Continue Reading →When support worlds collide. How to screw up a new market gambit
You can tell a lot about a company’s prime customers by its Website—and even more by how customers fresh from acquisitions and market gambits get lost in the shuffle. We've seen this at IBM, Cisco, Dell, Oracle and CA, to name but a few. If you think success or failure is found in...
Continue Reading →Oracle.com: New game, new rules, new problems
Oracle.com has been the big Kahuna in the enterprise software industry since it slipped past IBM Software Group (which has been stuck in idle since early 2008). Now that it's graduated into an enterprise systems vendor, it's time for Oracle.com to compete with IBM.com, HP.com & Dell.c...
Continue Reading →The Envelope, Please! The best of the best
July 08, 2010
ca.com, cisco.com, dell.com, deloitte.com, emc.com, hp.com, ibm.com, intel.com, juniper.net, microsoft.com, newegg.com, nortel.com, oracle.com, sap.com, symantec.com
In case you missed my last post, this is the time when we announce our eBusiness Index rankings. Here’s a bird's eye view of the Websites that set the standards in the IT industry....
Continue Reading →Recent Posts
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