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2011 Online Support Rankings | Why the biggest aren’t always the best

Online Support
Given my opinion of support on the Web I was surprised how much the 2011 support evaluations mirroed my (largely poor) opinions of the support sites under the siteIQ microscope. Most deliver half of the content features & capabilities needed; most miss the Good Practice mark So mu...
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2011 siteIQ eBusiness Index | Enterprise Software | IBM Software is in, CA.com is out, and Oracle.com is still the biggest of them all.

2011 Enterprise Software Website Report
And the Winner Is… Overall: Oracle.com Usability & Effectiveness: IBM Software Group Content, Features & Capabilities: Oracle.com With two companies performing complete site overhauls–and one nudging its site into place over the past year—rankings were bound to chang...
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Drum Roll, Please! IBM.com & Cisco.com head the eBusiness Index

Announcement
When we blew out the siteIQ benchmarks, we knew it would change up our Website rankings. Six months and 1,200 criteria later, and IBM.com, Cisco.com, HP.com, Dell.com and CA.com take the prize....
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Why IBM Software, SAS, EMC, Intel, Brocade & Deloitte made the cut

eBusiness Index
We've mixed up the siteIQ eBusiness Index for 2010. In some cases the decision was based on eliminating Websites that haven't improved over the past year and don't provide any good or best practices worth tracking....
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