What we can all learn from Microsoft.com’s fat footers
First, I have to be honest. I’ve never been a big fan of the Microsoft.com site. From the outside in, this site has always felt like it’s operated by tribes of warring stakeholders who don’t give a fig about what the others are doing. The net result is littered all over the ...
Continue Reading →The NewIQ | What we did. The best practices that inspired it. What it means for you.
April 17, 2012
apple.com, best practice, ca.com, criticalmass.com, Design, hp.com, ibm software group, ibm.com, Usability, website design
Last week we launched the “New IQ”. I think of it as the next evolution of our living lab where we put the best ideas from the best teams we learn from to work – and where we take our own medicine. Let’s just say that there’s nothing like following your own advice to make su...
Continue Reading →Usability Winners & Losers | Big surprises—and some things to watch for this year
February 28, 2012
adobe.com, brocade.com, ca.com, cisco.com, dell.com, ibm.com, juniper.net, microsoft.com, symantec.com, Usability
In part 3 of my usability reviews, I share which Websites delivered some big surprises – which ones fell short of expectations – and the sites I’ll be checking in on regularly this year. Top of my list? Cisco.com, IBM.com, Symantec.com’s new site, Juniper.net and Brocade.com. ...
Continue Reading →Usability Winners | What, Why—and Who does it best
February 24, 2012
best practice, brocade.com, ca.com, cdw.com, cisco.com, dell.com, deloitte.com, ebusiness index, emc.com, event marketing, good practice, hp.com, ibm global services, ibm software group, ibm.com, insight.com, intel.com, juniper.net, Marketing, newegg.com, oracle.com, Support, symantec.com, training, Usability
Part 2 in a blissfully short series (that’s a little longer than I expected) In my last post, I shared why usability is really a tale of two cities and why dotcom teams need a totally different usability view than the stakeholders who own different parts of a Website. In this post, ...
Continue Reading →Usability: a tale of two cities (and why you should care)
(Part 1 in a blissfully short series) We are putting the final touches on a new report that ranks and rates leading IT Websites based on how effectively they achieve critical design & business goals (at siteIQ we call them usability “dimensions”). You know what those are. Thos...
Continue Reading →Best Practices are About Execution
For the last week I have been scouring some sites for best practices. During my search I have come across the occasional moment of interest. But more often I have found great ideas that weren’t fully executed. Fantastic puzzle pieces that never create the whole picture. Missed oppor...
Continue Reading →2011 Online Support Rankings | Why the biggest aren’t always the best
October 17, 2011
best practice, brocade.com, ca.com, cdw.com, cisco.com, dell.com, emc.com, hp.com, ibm software group, ibm.com, intuit.com, juniper.net, newegg.com, oracle.com, sap.com, sas.com, Support, symantec.com, Usability, website design, website rankings
Given my opinion of support on the Web I was surprised how much the 2011 support evaluations mirroed my (largely poor) opinions of the support sites under the siteIQ microscope. Most deliver half of the content features & capabilities needed; most miss the Good Practice mark So mu...
Continue Reading →2011 siteIQ eBusiness Index | Networking Systems | Cisco stays on top. Juniper loses #2 in Usability. HP Networking mixes it all up.
October 13, 2011
brocade.com, cisco.com, ebusiness index, hp networking, juniper.net, Usability, website rankings
And the Winner Is… Overall: Cisco.com Usability & Effectiveness: Cisco.com Content, Features & Capabilities: Cisco.com Site refreshes, redesigns, and company acquisitions. All were in play in the networking systems segment last year. Did these facelifts improve these sit...
Continue Reading →Don’t Miss/Don’t Bother | The New Intel.com
This week, we took the new Intel.com site for a spin. Let’s just say there’s more (and less) to this site than meets the eye. Kenna Dian: Don’t Bother Intel.com’s latest redesign is like buying an exotic car. It is visually striking, can be fun to drive, and has more b...
Continue Reading →Visions of IBM.com’s grand redesign emerge
June 28, 2011
best practice, cisco.com, Design, ibm.com, microsoft.com, Navigation, sap.com, Usability, website design
Recently Marty Gruhn and I put IBM.com’s new mega-menu under the microscope and the results were…well…less than stellar. But a couple accidental slips of my cursor exposed some other new designs and approaches that are well worth taking a spin around the IBM.com site. With some...
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