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Archive for website design

2011 Online Support Rankings | Why the biggest aren’t always the best

By Marty Gruhn · Comments (0)
Monday, October 17th, 2011

So much for conventional wisdom.

For the most part, I’d rather have a root canal than use most support Websites.

Search for information and you end up with a list of a bazillion documents with truncated descriptions that read like Sanskrit.

Want to take a different path? Try ferreting your product out of a laundry list of every product the company ever made.

Or try the “follow our logical links” scenario—where you end up drilling to China.

At the end of all of this wonderfulness is the real insult. Support content that either requires an engineering degree to understand—or a wad of general purpose instructions that dance around the problem and miss the issue by a country mile. Read More→

Comments (0)
Categories : POV (point of view), Support
Tags : best practices, brocade.com, ca.com, cdw.com, cisco.com, dell.com, emc.com, hp.com, ibm software group, ibm.com, intuit.com, juniper.net, newegg.com, oracle.com, sap.com, sas.com, Support, symantec.com, Usability, website design, website rankings

Visions of IBM.com’s grand redesign emerge

By Kenna Dian · Comments (0)
Tuesday, June 28th, 2011

IBM.com Solutions Page 2011With some best practices and innovations in store.

Recently Marty Gruhn and I put IBM.com’s new mega-menu under the microscope and the results were…well…less than stellar. But a couple accidental slips of my cursor exposed some other new designs and approaches that are well worth taking a spin around the IBM.com site.

Navigation first, content second. If you click on one of the artfully hidden “all” links in IBM.com’s mega-menu (i.e. “all solutions” or “all services”) you will land on a page that is so simply designed and elegant that you will think you landed on a different site. You didn’t. This is the highest of the high levels of the new IBM.com. Sophisticated design aside, what is most notable is how the page is focused solely on navigating to the rest of the site. Broad, big-bucket links take visitors to more specific information, while the content only sets the context. Read More→

Comments (0)
Categories : Design, Navigation, Usability, Website Launches
Tags : best practice, cisco.com, Design, ibm.com, microsoft.com, Navigation, sap.com, Usability, website design

Don’t Miss/Don’t Bother | IBM.com’s Mega-menu Launch

By Marty Gruhn · Comments (1)
Wednesday, June 8th, 2011

IBM.com's Home Page Mega-menu 2011In this Don’t Miss/Don’t Bother we take IBM.com’s new mega-menu for a spin (or two).

Fair warning, this post is long!

IBM.com has launched revised home and solutions pages that feature the next major piece in its evolution: a new take on mega-menus. Not surprisingly, IBM.com has put its own spin on what is fast becoming an industry norm. In this Don’t Miss/Don’t Bother we weigh in on the pros and cons of IBM.com’s latest design. Read More→

Comments (1)
Categories : Design, Navigation, POV (point of view), Usability, Website Launches
Tags : cisco.com, Design, ibm.com, juniper.net, mega-menu, Navigation, Usability, website design

Launches | The Age of the Home Page

By Kenna Dian · Comments (0)
Monday, June 6th, 2011

Who is updating their home page, how are they doing it—and why it might not matter.

2011 is turning out to be the age of the home page. We’re seeing updates in record numbers– and some designs are actually breaking new ground. On the other hand, few of these designs are actually making it down to lower levels of the site—which is a big no-no in our book.

I’ll leave that point for a future rant. Meanwhile, let’s take a look at who’s producing these new home pages, the important design points and strategies they bring to the party—and explore the age-old question: why only the home page?

I’ll start with the “who” and “how” and leave my humble opinions for the end. Read More→

Comments (0)
Categories : Design, POV (point of view), Usability, Website Launches
Tags : adobe.com, Design, Home Page, hp.com, ibm.com, juniper.net, launch, Level3.com, microsoft.com, sap.com, Usability, website design

Cisco.com launches drop down mega menus & fat footers

By Marty Gruhn · Comments (11)
Friday, April 2nd, 2010
Cisco.com Mega Menus

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Innovative twists on an emerging trend

Cisco.com launched its new mega menu and fat footer designs this morning.

Its entry into these design arenas pushes both approaches well past the innovation point and on the way to becoming a competitive requirement. In other words, if mega and fat aren’t on your plan for next year, it’s time to get them on the list.

Of the two, fat footers are the closest to a tipping point, and are a great place to put all of those “must have but no room” links that stakeholders clamber to have on the home page. Mega menu adoption rates are slightly behind, but heading for a tipping point over the next 12 months. They are powerful navigation and marketing real estate for the companies that know how to use them. Read More→

Comments (11)
Categories : Design, Navigation, Website Launches
Tags : best practice, cisco.com, Design, launch, Navigation, Usability, website design

Why personas don’t work

By Marty Gruhn · Comments (4)
Wednesday, March 31st, 2010

Developing personas is a big part of Website team due diligence these days— especially when teams are rethinking their sites and staging for the next generation. They start by creating a list of the types of people who buy their products and visit their site. Project and business managers. Tech heads. CXOs (in their dreams). Well, you get the idea.

After the players are identified, the next step is an exhaustive drill down into what each visitor does, and the types of content a well-dressed Website needs to serve them. All of this heavy lifting usually results in a complex schematic of activities and values that act as a guidepost to keep the team on point.

Funny thing, though. This work never seems to show up on Websites. Read More→

Comments (4)
Categories : Design, eSelling, Strategy
Tags : eSelling, website design, website development

The new siteIQ.net – Every Web team’s nightmare

By Marty Gruhn · Comments (0)
Tuesday, March 30th, 2010

We launched a new Website this week. It has plenty of bells and whistles and some cool technology that I’ve always admired on other sites. After the launch – and the requisite champagne toast – something smacked me upside the head.

This site is an example of an important inflection point.

Why? Because we conceived, designed & built this site in about 3 weeks. We didn’t have an interactive agency. A horde of programmers. Consultants. Contractors. Just us.

The reason this was doable is because our new site is built on an open-source WordPress platform, a template we tweaked and improved, plus an bazillion readily available plug-ins that nixed the need to hand-craft advanced features, bells and whistles — and important management tools (such as SEO optimization). Instead of getting out the coding book, we spent our time deciding which sets of features and capabilities addressed our visitors’ needs.

Oh, and one other thing. Designs, layouts, color palettes and cool doodads can be changed at the drop of a hat. Site management is a snap – and so is the document management system. Read More→

Comments (0)
Categories : Design, Strategy
Tags : Design, SEO, tipping point, Web 2.0, website design, website development

What Juniper.net knows that everyone else is missing

By Marty Gruhn · Comments (6)
Wednesday, March 10th, 2010

Juniper.net is pursuing an interesting strategy which I suspect most companies have missed. Last year, it did two things.

It launched a completely new Website in February.

Then it executed a wholesale update in October.

That wouldn’t be important, except for one thing. The October refresh was executed across the entire Website. From top to bottom. From stem to stern.

This, as it turns out, introduces a new design strategy into the mix. Until now, most Website teams have taken an incremental improvement approach, limiting updates and innovations to certain areas of their sites. A new home page; revamped product marketing zones; or a new look and feel for the top three layers of a site. The net result is that users have to re-learn the site every time they move between zones.

In contrast, Juniper.net’s approach is iterative. It’s not interested in hitting solid singles. It goes for the home run.

There are a couple of things to remember here. Read More→

Comments (6)
Categories : Design, Strategy, Usability
Tags : architecture, cisco.com, Design, ebusiness index, hp.com, ibm.com, juniper.net, microsoft.com, product marketing, Strategy, Usability, website design, website development, website rankings, website redesign

Getting out of your own way

By Marty Gruhn · Comments (2)
Wednesday, March 10th, 2010

If you are pondering your next redesign, it’s worth taking a moment to consider an excerpt from Mike Moran’s latest blog “The Internet Marketing Industry Needs a Reality Check”.

The core of this discussion is around why Google’s ‘real time search’ features don’t really matter.  Frankly, they don’t matter to me either, but there’s some truths in this discussion Web teams should remember.

“Wouldn’t it be better to truly understand how the vast majority of people use the tools that we talk about all the time, rather than assume that everyone does what we do? Maybe the industry struggles at times because we completely miss the point: Most people simply don’t care about the details. They want results. They don’t have time to waste and they are not all under the age of 30 and completely wired.”

Mike’s talking about search. I’m talking about Websites. Why do so many Web teams spend valuable resources and time trying to stuff that last piece of content on an already overloaded page?  Why do companies squander budgets on bright and shiny objects that allow everyone to have a high five moment – but never get any real traction on the site?

The longer I look at sites, the more the KISS principle applies. Don’t focus on who I am or what I do. Focus on the results I’m trying to achieve. And get everything else out of my way.

Comments (2)
Categories : Design, POV (point of view), Strategy
Tags : Design, google.com, Strategy, website design

Why Tech?

By Marty Gruhn · Comments (1)
Saturday, March 6th, 2010

A lot of people ask me why we focus on technology sites. Their reasoning is simple. There’s plenty of other interesting Websites out there with cooler designs and more doodads.

They’re probably right.

On the other hand, good (and even great) IT industry Websites have something to teach everyone.

They market and sell a complex range of products and software – plus the services that make them work. HP.com, for example, has over 10,000 SKUs. A small tech site can have upwards of 10,000 pages under management.

They reach and woo huge, diverse and demanding audiences.  Consumers who are shopping. CIO’s who are bonding. Project managers who are planning. Tech heads who are developing. Investors and journalists who influence the market’s pace. These sites will easily serve over 14 million visitors a month. When you have that many people knocking on your door, there’s not much time to make mistakes.

And that’s just for starters. Once the deal is done, tech sites must deliver mountains of product support information to cranky users 24/7. Meanwhile, behind the scenes, entitled extranets maintain relationships with huge global customers, and distributors and partners selling the company’s wares.

All things considered, tech sites have more moving parts and business strategies than anyone else on the Web. Amazon.com might have “fall off a log” e-commerce, but it doesn’t have to fix my egg cooker when the cord falls out.  My banking site does a great job of displaying my accounts in real time and letting me pay the bills, but it doesn’t have to deliver a gazillion software downloads a day, or contend with millions of developers who are fiddling with the product.

That’s why we focus on technology sites — and why you should too.

Comments (1)
Categories : POV (point of view), Strategy
Tags : channel marketing, Communities, corporate marketing, Design, ecommerce, eSelling, hp.com, partners, product marketing, services marketing, Support, website design, Website traffic
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Marty Gruhn on Twitter

  • New case study on the way: The IBM SWG Website team is executing its cult of personality strategy to perfection. http://t.co/YuBBODwr about 13 hours ago from web ReplyRetweetFavorite
  • Smart moves. IBM uses "Connect" tab 2 drive visitors 2 high value social media venues & LinkedIn groups to start conversations with IBMers 05:20:29 PM January 13, 2012 from web ReplyRetweetFavorite
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Follow Kenna Dian on Twitter

  • Online communities your thing? The Online Communities Index report is hot off the presses for Library subscribers! http://t.co/EAAgG7bi about 13 hours ago from web ReplyRetweetFavorite
  • RT @SageNAmerica: Great quote from Larry Ritter RT @LCoates1: "If you don't like change, you'll really dislike being irrelevant." @ACTby ... about 13 hours ago from web ReplyRetweetFavorite
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