Business Communities

Business communities are more than just blogs, forums and wikis wrapped in a different interface. They are a new class of sites operating in a totally different universe.

They are built on 175 types of navigation and search capabilities. Deliver 196 different types of content, features, and resources. Use 36 ways to encourage visitors to participate, and provide another 26 types of help and contact features.

All in all, 428 different moving parts that Web teams must consider and master.

It’s a lot of work – and we’re here to help.

In this report

This Master Plan report deconstructs business communities into their essential parts. A comprehensive catalog of the types of content, features & capabilities leading business communities already deliver.

Use this Master Plan to:

  • Prioritize activities based on real-world requirements.
  • Anticipate the 292 features & capabilities that will become competitive requirements over the next 12 months.
  • Educate stakeholders and team members to keep them focused on the most important issues and activities.
  • Map your existing community to best practice requirements — and create an incremental improvement plan.
  • See your community through your visitor’s eyes using 35 metrics that must be considered during the design and development processes.